العربية
LET’S MAKE IT CLEAR
A few good questions.
Straightforward answers before you take the next step.
What is Elordar?
Elordar is a branded online ordering platform for local food businesses. Your own iOS app, Android app and ordering website connect with menu tools, orders, branches, loyalty and reporting in one dashboard.
Who is Elordar built for?
Our launch focus is established bakeries, dessert shops, cafés and takeaway restaurants in Alexandria, including single-location businesses and brands with two to three locations. Selected Delta areas are the next step.
What is included when we get started?
Menu entry, app publication, staff training and agreed launch promotion are part of the launch offer. We agree the responsibilities and service scope with you before getting started. Photography and branding are quoted separately.
Will the apps and website carry my brand?
Yes. Your customer-facing apps and ordering website carry your business identity. Elordar provides the software and practical support behind your channel.
Can I manage more than one branch?
The platform supports multiple branches, branch-level product availability and permissions. Branch admins can manage their own products and orders, while a super admin oversees the business. Your package determines the branch allowance.
Can customers choose pickup or delivery?
Yes. The ordering journey supports pickup and home delivery, alongside product customization, order progress and pager notifications for pickup or dine-in. Delivery arrangements depend on supported coverage and the agreed partner service.
How does the loyalty program work?
Customers can earn spending-based points and redeem them for discounts or free items. The tools also support VIP or customer-group bonus points, a loyalty wallet, personalized offers, order history and easy reordering.
Does it support Arabic and English?
Yes. Arabic and English are supported for a more familiar ordering experience. We review your bilingual menu content as part of preparing the launch.
Will it connect to my POS?
POS-connected notifications and payment workflows are supported for compatible setups. We confirm your specific POS and test the intended workflow before agreeing the implementation.
What payment options can customers use?
The product supports card payments through supported payment gateways and cash on delivery. Gateway charges and applicable terms are explained in your commercial agreement.
How are subscriptions and other costs explained?
Monthly and annual subscription arrangements are available. We review your location count, subscription, applicable gateway and delivery costs, and any optional services together. Contact us for the current offer and confirmed package scope.
When are card payments settled?
Settlement is handled through the agreed payment partner. The planning brief records an indicative 10–15 day cycle; the exact definition, applicable terms and exceptions are confirmed in writing before agreement.
How long does launching take?
Launch timing depends on menu readiness, brand assets, store requirements, app-store review and any partner setup. We agree a practical schedule after reviewing those prerequisites with you.
What support will my team receive?
Staff training and launch assistance are part of the agreed onboarding scope. We confirm ongoing support availability, contact channels and escalation responsibilities in the service agreement.
ELORDAR
Your food.
Your people.
Your next chapter.
Let’s put your name on the next order.
